About Us

EXPERIENCE

Conference Management and Registration:

The following list summarizes our conference management experience.

Association in Washington, DC – Annual Scientific Meeting, Registration and Exhibition Services

• Managed advance and on-site exhibit program.  Designed exhibit brochure, maintained exhibitor and registrant databases; coordinated exhibitors and Exhibition Company; and prepared exhibitor correspondence (over 100).

• Managed advance and on-site registration process.  Designed registration form, maintained registrant database, prepared registrant correspondence (2,000+), generated confirmations, created queries for generating reports, managed on-site process, trained and supervised conference staff, reconciled payments.

• Solicited exhibitors and advertisers; designed ad to market meeting and assisted with materials for website.

• Generated reports that tracked the progress and development of the annual meeting program (i.e., policy sessions, roundtables, poster sessions, plenary, speaker acceptance/rejection letters, secured chairpersons for every session, session themes, time/date/location verifications, room set-up, etc.). 

• Coordinated smaller meetings, including site selection, hotel contract, food and beverage, registration process and on-site management.  Created and maintained conference database.

• Designed annual meeting brochures, name badges, signage, forms and conference literature.

• Successfully created a relational database to accommodate the call for abstracts process, which yielded approximately 1,000 abstracts.

• Assisted with the planning of the annual meeting for over 2,000 participants. 

• Helped re-design and analyze survey. 

• Responded to member inquiries.  Generated reports.

Association in Washington, DC – Annual Scientific Meeting, Registration Services

• Managed all registrations. Designed registration forms.  Reviewed all incoming registration and prepared them for data entry. Supervised, instructed, and reviewed the work of temporary staff.

• Managed the on-site registration desk.  Hired and trained a staff of more than 10 temporary workers. Supervised all registration activities on-site. Reconciled each to ensure the correct amount of cash, checks and credit card authorizations were collected.

• Managed all Annual Meeting housing.  Designed housing forms.  Generated weekly reports to track room sales in all convention hotels.  Responded to all rooming requests from over 200 staff and officers.  Served as primary contact with housing bureau and with hotel housing staff.

• Researched, solicited, evaluated and recommended vendors that provided services to Annual Meeting. Processed and tracked all logistic expenses.  Reviewed invoices, obtained necessary signatures and account codes.

• Maintained an accurate, documented accounting of more than $300,000 in annual revenue.

Association in Washington, DC

• Planned multiple meetings in Washington, DC and Philadelphia, PA. 

• Tracked the project’s $5 million budget and created monthly reports.

• Reconciled monthly budget expenses including invoices, honorariums, and staff travel reimbursements.

• Made travel arrangements, reserved overnight accommodations, provided audio/visual and room set-up specifications, and selected menu items.

• Created and managed client database.

Association in Washington, DC – Publications

• Designed brochures, letterhead and newsletters with Creative Director.  Designed layouts and graphics for website.

Conference Management Firm, Rockville, MD

Non-Profit Entity (Annual Meeting)  – Created database, managed housing and ticket sales. On-site manager.

Museum (Event) – Created database and customer contact.

Association in Washington, DC (Annual Meeting) – Created database, entry of over 1,500 participants, generated confirmation letters, processed check and credit card payments, responsible for batch processing of payments, customer inquiries, on-site manager.

Non-Profit Entity – Created database, customer inquiries, financial reporting, on-site manager.

Corporate Client (Membership and Events) – Created database, monitored ticket sales and provided on-site management. Updated membership database and processed membership letters.

Annual Event (Exhibition) – Created database for sponsorships and booth sales. Assisted sales team with promotion of event.

•  Responsible for day-to-day management of conference planning and events, including F&B, site selection, contract negotiation, security, entertainment, decorator/drayage companies, tours and tour guides, temporary staff and A/V.  Designed and implemented conference planning databases for tasks.  Liaison to all vendors and clients.  Responsible for soliciting RFP’s for all conference services and assessing proposals to determine and recommend appropriate vendor.

• Managed registration and housing process for all client conferences.  Designed registration forms.  Managed all incoming registrations, including payments.  Managed on-site registration desks.  Hired and trained staff, as needed.  Supervised registration activities on-site.  Reconciled cash, checks and credit card authorizations.

• Customized and designed databases in FileMaker Pro to manage registrations for all conferences, including confirmations, ad-hoc reports, name badges, etc.  Created and generated reports for upper management and clients.  Processed all credit card and financial payments. 

• Built program budgets and updated accordingly.  Managed closeout of each program, including budget vs. actual.  Reviewed and reconciled hotel bill to ensure client was properly charged.  Collated all items to be invoiced to clients.  Ensured all vendor invoices were received and cleared on time. 

• Managed full time and contract operations staff.  Delegated tasks to operations team.

Lisa L. Allen

Lisa L. Allen is the Registration Director and Founder of Infinity Registration, LLC.  Ms. Allen has more than 12 years of combined experience in the registration operations and meeting planning industry for events ranging in size up to 5,000 participants.  Most recently, Lisa served as a Registration Specialist with the Training Division of a non-profit organization.  In this capacity, Ms. Allen had a lead role in managing other registration staff and ensuring a smooth registration process for approximately 30 meetings held nationally.  Ms. Allen’s efforts resulted in the removal of over 600 duplicate organizations and hundreds of duplicate registrants from the system to ensure accurate participant records. She also served as lead contact for the special meetings and VIP group meetings, handling complex registration processes and customer inquiries and significantly improving registration processes.  As the Operations and Registration Manager for a Maryland-based events management company, she was responsible for the day-to-day management of key event-related tasks, including registration, housing, processing payments and invoice reconciliation.  She has extensive experience designing databases and customizing reports.  She was the Registration Manager for the 2001 National Urban League Conference held in Washington, DC.  She has served as a Meetings Associate, Registrar, and as an Exhibits and Registration Manager for conferences throughout the United States.  Ms. Allen is currently enrolled in the George Washington University Event Management Certificate Program.